This page explains how to request deletion of your personal data processed by NukHub. It complements our Privacy Policy.
1. You chatted with a company on WhatsApp or Messenger
If you talked to a company that uses NukHub, that company is responsible for your data. You can request deletion in two ways:
- Directly with the company, through the same conversation channel or its contact details. The company's administrator can immediately delete your tickets, bot history, and messages linked to your number on the platform.
- Through NukHub: write to contato@nukhub.com.br with the subject "Data deletion", including the phone number you used and the name of the company you talked to. We forward the request to the company and follow up until it is done.
2. You contacted NukHub through our website
Write to contato@nukhub.com.br with the subject "Data deletion", from the same email you entered in the form. We delete your message and contact details.
3. You are a platform customer or user
An administrator of the customer company can request account deletion by emailing contato@nukhub.com.br. Before deletion, the company can export its data. To remove a single user, the administrator can do it directly on the platform.
If you connected your WhatsApp Business account to NukHub through Meta, you can also remove NukHub's access in your Meta business portfolio settings.
4. Timeline and confirmation
We reply within 15 days and confirm by email when deletion is complete. We may ask for additional information to confirm the request is yours.
5. What may be kept
- Data we are legally required to keep, such as tax and access records, for the legal period.
- Copies of messages stored on your own phone or in Meta's systems, which follow WhatsApp's and Messenger's privacy policies.