These terms govern the use of the NukHub platform. By subscribing to or using the platform, the customer company ("Customer") agrees to them. Specific commercial conditions, such as price and term, are set out in the signed proposal or contract, which prevails in case of conflict.
1. Who we are
NukHub is a brand of Exodus Serviços de Informação Ltda, CNPJ (Brazilian company ID) 07.868.683/0001-42, Av. Onze de Junho, 1291, cj. 131, São Paulo - SP, Brazil. Contact: contato@nukhub.com.br.
2. The service
NukHub provides a platform for companies to send and receive messages through the official WhatsApp Business API and Messenger, with list broadcasts, chatbot, artificial intelligence, a human service queue, tickets, satisfaction surveys, reports, and integration APIs.
NukHub acts as a Meta Tech Provider. The WhatsApp Business Account (WABA) and the phone number belong to the Customer, who has a direct relationship with Meta. Messaging fees charged by Meta are paid by the Customer directly to Meta and are separate from NukHub's fees.
3. Account and access
- The Customer is responsible for the users it registers, the access roles it assigns, and keeping credentials confidential.
- The Customer must notify NukHub immediately of any unauthorized use of the account.
4. Customer obligations
- Comply with the WhatsApp Business Terms, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, and other applicable Meta terms.
- Obtain recipients' opt-in when required and promptly honor opt-out requests.
- Not send spam or illegal, misleading, or discriminatory content, or content that infringes third-party rights.
- Comply with the LGPD as controller of its consumers' data, including setting the retention period and responding to data subject requests.
- Keep the information used by the bot and AI up to date, such as documents, policies, and prices.
5. Artificial intelligence
AI-generated answers may contain errors or inaccuracies. The AI answers based on content provided by the Customer. The Customer is responsible for that content, for reviewing the bot configuration, and for providing a handoff to human service when needed.
6. Pricing and payment
Fees, billing method (for example, per message or per team seat), and due dates are set out in the proposal or contract. Late payment may lead to suspension of the service after prior notice.
7. Availability
We make reasonable efforts to keep the platform available and secure. Operation also depends on third-party services, especially Meta, over which NukHub has no control. Scheduled maintenance is announced in advance whenever possible. Specific service levels apply only when set out in a contract.
8. Intellectual property
The platform, the NukHub brand, and its components belong to Exodus Serviços de Informação Ltda. Data, content, and flows created by the Customer belong to the Customer, who grants NukHub the license needed to process them solely to provide the service.
9. Personal data
Personal data is processed according to our Privacy Policy. For the Customer's consumer data, NukHub acts as processor, following the Customer's instructions.
10. Resellers
When the platform is offered by a reseller under its own brand, the reseller is responsible for the commercial relationship and first-level support to its customers, and must pass on terms compatible with these terms.
11. Suspension and termination
- NukHub may suspend access in case of breach of these terms or Meta policies, security risk, or an order from an authority.
- Either party may terminate according to the notice rules in the contract.
- After termination, the Customer can export its data within the period set in the contract. After that, data is deleted, except where the law requires retention.
12. Limitation of liability
NukHub is not liable for indirect damages, lost profits, or lost opportunities, nor for blocks, restrictions, or policy changes applied by Meta to the Customer's account. NukHub's total liability is limited to the amount paid by the Customer in the 12 months before the event, unless otherwise required by law.
13. Changes
We may update these terms. Relevant changes are announced at least 30 days in advance through the registered contact channels.
14. Governing law and venue
These terms are governed by Brazilian law. The courts of São Paulo - SP, Brazil, have jurisdiction.